Privacy Policy

Forefront Windows and Doors | https://forefrontwindowsanddoors.com

Effective Date: March 29, 2025

This Privacy Policy explains how Forefront Windows and Doors ("we," "us," or "our") collects, uses, discloses, and protects information when you visit https://forefrontwindowsanddoors.com (the "Site") or contact us for services. By using the Site, you agree to the practices described in this policy.

 

1. Information We Collect

We collect the following categories of information:

 

  1. a) Information You Provide Directly
  • Name, phone number, email address, and physical address when you submit a contact or quote request form
  • Project details or notes you include in form submissions
  • Communications you send us by email or phone

 

  1. b) Information Collected Automatically
  • IP address and general geographic location
  • Browser type, operating system, and device identifiers
  • Pages viewed, time spent on site, and referring URLs
  • Clicks, scroll depth, and interaction events
  • Cookie identifiers and session data (see Section 5)

 

  1. c) Information from Third Parties
  • Advertising platforms (Google Ads, Meta Ads) may share audience and conversion data with us
  • Analytics providers may share aggregated behavioral reports

 

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to quote requests, inquiries, and service questions
  • Scheduling appointments, estimates, and installations
  • Sending transactional communications related to your project
  • Improving the performance and content of our Site
  • Running and measuring paid advertising campaigns (Google Ads, Meta/Facebook Ads)
  • Remarketing to past Site visitors through advertising platforms
  • Analyzing traffic and conversion data via Google Analytics
  • Complying with legal obligations
  • Preventing fraud and securing our systems

 

3. Advertising and Remarketing

Forefront Windows and Doors uses third-party advertising services to market our products and services. These services may use cookies, pixel tags, and device identifiers to serve ads based on your prior visits to our Site.

 

Google Ads / Google Marketing Platform

  • We use Google Ads for search and display advertising, including remarketing lists (RLSA) and customer match
  • Google may use cookies to serve ads to users who have previously visited our Site
  • You can opt out of Google's personalized advertising at: https://adssettings.google.com
  • Google's Privacy Policy: https://policies.google.com/privacy

 

Meta (Facebook/Instagram) Ads

 

Offline Conversion Tracking

  • We may import call or form lead data into Google Ads or Meta to measure campaign performance and optimize for qualified leads

 

We do not sell your personal information to advertisers. Third-party platforms operate under their own privacy policies and data practices.

 

4. Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our Site. GA4 collects behavioral data including pages visited, session duration, referral sources, and event interactions. This data is aggregated and used to improve the Site and our marketing.

 

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

 

5. Cookies and Tracking Technologies

We and our third-party partners use the following tracking technologies:

  • Essential cookies: Required for the Site to function correctly
  • Analytics cookies: Track visitor behavior for site improvement (e.g., Google Analytics)
  • Advertising cookies: Support remarketing and conversion tracking (e.g., Google Ads, Meta Pixel)
  • Functionality cookies: Remember preferences to improve your experience

 

Most browsers allow you to control or block cookies through browser settings. Blocking advertising cookies may reduce the relevance of ads you see but will not prevent ads from appearing. Blocking essential cookies may impair Site functionality.

 

6. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (CRM, email, scheduling, analytics, advertising platforms), bound by confidentiality obligations
  • Business Transfers: If we merge with or are acquired by another company, your information may be transferred as a business asset
  • Legal Compliance: When required by law, court order, or government authority
  • Protection of Rights: To defend our legal rights or protect the safety of our customers or the public

 

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. Form submission data is generally retained for a minimum of three years. You may request deletion of your data at any time (see Section 9).

 

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. However, no internet transmission or electronic storage method is fully secure. Use of the Site is at your own risk. If you believe your information has been compromised, contact us immediately at info@forefrontwindowsanddoors.com.

 

9. Your Rights and Choices

Depending on your state of residence, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate information
  • Deletion: Request that we delete your personal information, subject to legal retention obligations
  • Opt-Out of Marketing: Unsubscribe from marketing emails using the link in any email, or contact us directly
  • Do Not Track: We do not currently respond to Do Not Track browser signals

 

To exercise any of these rights, contact us at info@forefrontwindowsanddoors.com. We will respond within 30 days.

 

10. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Categories and specific pieces of personal information collected about you
  • Right to Delete: Request deletion of personal information we have collected
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising in a manner that would constitute a 'sale' under CCPA; however, use of advertising cookies may qualify as 'sharing' under CPRA
  • Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined by CPRA
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights

 

To submit a CCPA/CPRA request, contact us at info@forefrontwindowsanddoors.com or call us directly. We will verify your identity before processing requests.

 

11. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, contact us immediately and we will delete it.

 

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

 

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the Effective Date at the top of this page. Material changes will be communicated via a Site notice or email where practical. Continued use of the Site after updates constitutes acceptance of the revised policy.

 

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, contact us at:

 

Forefront Windows and Doors

Homepage

info@forefrontwindowsanddoors.com